Power Subaru Scottsdale AZ
Deceptively sold brand new car with illegal window tint. Refused to pay to have it removed

I purchased a 2011 Subaru Impreza with the intention of moving it to Massachusetts a couple of months after purchase, which was explicitly stated multiple times to the dealership prior and during purchase.

Upon reaching Massachusetts (which has far stricter rules pertaining to registering roadworthy vehicles) I was informed that I could not pass inspection with the tint that was on the vehicle.

Not only was it illegal for Massachusetts standards, but it was also illegal for Arizona standards! How can a dealer unconscionably sell a vehicle knowing that a customer can receive a citation, or worse, not be able to register their vehicle?

After contacting the dealer and escalating to the sales manager, they still refused to pay to have the tint removed. Their simple solution was "Well, why don't you just bring it by and we'll take it off ourselves." That's a bit difficult to do from three thousand miles away, and also a bit besides the point when this concern was raised during the car's purchase.

It cost me $100 dollars to have the tint removed here since car dealers don't perform that service and specialty shops are the only ones capable (especially during the winter when the car has to be heated to release the tint without damaging the glass).

It's sad to see the car dealer stigma or stereotype play out. Poor ethics and morals, and still no solution...

Company: Power Subaru Scottsdale AZ
Country: USA
State: Arizona
City: Scottsdale
Address: 6420 E McDowell Rd., Scottsdale, AZ 85257
Phone: 4804252800
Site: subaru.com

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