Santander Consumer USA
Auto-Debit Taken After Loan Was Paid Off in Full

I held an auto loan through Sovereign Bank, which was sold (without notice) to a company called Santander Consumer USA. I recently traded that vehicle, and a payoff, in full, was sent to the company by the dealership from which I bought the new vehicle. I contacted Santander, and informed them that the automatic debit for the car payment was to be terminated immediately. (I attempted to do this through my online account at SantanderConsumerUsa.com, but was unable to sign in... A problem which many of the consumers on the complaint websites seem to have in common). The customer service representative stated that there was something wrong with the website, and that they would have to terminate the withdraw themselves. I confirmed that no payment for October, would be removed from my checking account, and I was assured that it would not be. Needless to say, a payment in the amount of $399.95 was automatically debited from my account in October for a vehicle that I no longer had in my possession, and for a loan that had been paid off, in full. When I contacted Santander, a supervisor stated that I should have never been told that they would terminate the automatic payment, and that they didn't have the authority to do that. After an hour on the phone, I finally got them to terminate the autopay. I also called my bank and informed them that my consumer relationship with Santander had ended and that they were to inform me of any transactions attempted by that company.

Company: Santander Consumer USA
Country: USA
State: Texas
City: Fort Worth
Address: P.O. Box 961245
Phone: 8773748305
Site: santanderconsumerusa.com

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