General motors
Ken Potts, manager of customer service

I own a 2007 chevy cobalt and it has been making a rattling, grunting sound coming from the front end. My husbands friend owns a 2007 Cobalt also and he had the same problem. I decided to have it looked at by Arnell (I bought the car there) because my power steering went out while making a u-turn (a recall I was not informed of) and I was told that the problem was the lower control arm bushing. I decided to research this on the web and found thousands of complaints for the exact same defect. I called Arnell ask ask about this defect and was told by Mike inthe servicethat he has NEVER seen this problem before. I expected to have this repaired paid by Arnell because of all the complaints on web. I asked to speak to the service manager, Ken Potts and was told he was busy. Mike came back on the phone and told me Ken would forgo the cost of parts (around 50.00) but i would have to pay the 312.00 labor. This was not agreeable with me so I called GM corporation and was told the same thing. I called GM back and was told that a district specialist was looking at my case now that I complained enough, They said it would take 24 hours for them to get back to me.

As we speak, my car is still at Arnell and repairs are done but I will pick it up after I hear from GM. We also have a 2001 Taurus (which I love) but it's time for a new car and Arnell Auto Group and GM will not even be considered. VivianPortage, IN

Company: General motors
Country: USA
State: Michigan
City: Detroit
Address: 300 renaissance center
Phone: 2195083714

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