Avis
Claims I returned the car to another destination

On June 24, I hired an automobile in Baltimore, doctor for just one evening. At that time that I acquired the rental automobile, the computer program in the rental area wasn't operating so the individual in the Avis table completed the rental contract manually. I've incorporated a duplicate of the rental contract with this particular notice.

The scheduling was for $53.99 as demonstrated about the reservation that I created. I had been really shocked consequently after I obtained my charge card record which confirmed a cost from Avis of $135.48. I approached Avis customer support to ask about the cost. Customer support stated that I'd not delivered the vehicle towards the Sheraton Resort in Baltimore, but had alternatively pushed it to JFK airport where I delivered it at 9AM on June 25.

I questioned the declare that I'd obtained the vehicle to JFK. As evidence, I sent to Avis customer support my boarding pass to get a JetBlue flight from Baltimore to Ma at 11:30 AM on 25 July, abus solution from Ma to Portland, ME in addition to additional charge card costs which suggested that I really could not need actually pushed the vehicle to JFK. I also followed-up with Avis customer support on numerous events by phone. I've requested to get a backup of the change towards the reservation that ought to have now been prepared easily had really obtained the vehicle to JFK in the place of returning it towards the Sheraton in Baltimore, but I had been informed that this type of record doesn't occur. Even though reps explained they might check out the issue, the costs were never corrected. Lastly, I acquired my charge card organization, Pursuit concerned plus they decided that I really could not need obtained the vehicle to JFK and returned the costs.

Recently, I obtained a notice along with a message from Avis. The cost that have been returned in my experience by Pursuit have been delivered to Avis selections. Avis selections statements that I owe Avis $80 after Avis “adjusted” the cost to $108. Nevertheless, this doesn't seem sensible. If my unique rental was for $53.99 and that I owe $80, then how was my bill modified to $108 as selection statements? Obviously, there's lots of distress over this reservation about the section of Avis.

Avis customer support can only just declare that I got the vehicle to JFK. They are able to neither give a return-receipt or evidence the unique agreement was transformed to permit me to come back the vehicle to some new location. About the other hand, I will give a authorized return-receipt to exhibit that I delivered the vehicle to Baltimore and that I can offer my boarding pass and charge card record to show that I bought a trip from Baltimore to Ma. What I really believe occurred was that because of the issues with the computers in the rental area in Baltimore, the Avis consultant created an error. After I delivered the automobile towards the Sheraton in Baltimore, she hired it to a different client who got it to JFK.instead of to acknowledge an error and regardless of the overwhelming evidence that I so long as I really could not need pushed the vehicle to JFK, Avis customer support has extended to strongly and wrongly declare that I owe Avis cash.

Company: Avis
Country: USA
State: New Jersey
City: Parsippany
Site: avis.com

  <     >