Napleton Chrysler Jeep Dodge of Kissimmee
Poor Customer Service

Very disappointed with this dealer. I found a used 2009 Dodge 1500 Laramie they had posted on Yahoo autos for $32599. I emailed about the truck on Tuesday, and said I would be by Saturday to look at it. Their staff replied and said the truck was still there and they needed to liquidate it as quick as possible. Come Friday I was able to leave work early so I could drive to the dealer from Plant City. I emailed the contact person I was talking to let them know I was coming. While I was driving over they called to confirm I was on my way and made an appointment for 7:30. When I get there after my hour drive, I cannot find the truck on the lot.

I went inside the lobby where I asked for the truck. They said they would find it and bring it out front. After 15 minutes they came back and said the Sales manager drove the truck home and it would be back tomorrow. They took my number and said they call me next morning. So I drive my hour back home. Next morning I get a call at 9:59 from a salesman who said he just got in and let him find out where the truck was and he would call back in an hour. Two hours later no call. I call the salesman back on his cell, no answer. I call the dealer, was put on hold by the operator who re-answered the phone because no one including a manager would pick up the phone.

I then call the salesman again who finally answers his phone to be told the truck won't be back until Monday. The Sales manager took the truck home for the entire weekend. I then came online and did a search for the same truck and now they have it listed for $35K. Why did they waste my time driving over there and making an appointment if the truck was not there? Why is a sales manager taking a truck home for a joy ride when they have it listed for sale? Why when I found and called about the ad with the truck at $32k did said truck leave for the weekend and is now listed as $35K?

Company: Napleton Chrysler Jeep Dodge of Kissimmee
Country: USA
State: Florida
City: Kissimmee
Address: 1460 E Osceola Pky

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