Enterprise Rent-A-Car
Accused of damages after returning a rental ca

I had to rent a car from enterprise rent a car in july. When i picked up the car we did a walk around and inspected the car. Once i got in the vehicle and drove for about a mile i noticed a large crack in the windshield. I immediately called enterprise and informed them of this. I asked them if i should come back and exchange cars, but they told me no and that they would mark it down for me. When i dropped the car off at a location other than where i picked it up i did a walk around and saw everything was fine with the car, but the crack that i had reported. About 2 months later i recieve a call from the claims adjuster saying that i have caused 999.99 of damamge to the car for a cracked windshield and a scrape under the bumper. I know i did not damage this vehicle so i have refused to pay. I have been in contact with enterprise and with the claims adjuster and they are still trying to pin this on me. Even though the photos of the damaged car were dated 8/5/10. What tops it off is that the photos of the damaged car are not at the drop off pointe and for some reason there is no record of who or when the car was checked in. My next step of action will be to contact the bbb, my lawyer and post how they have treated me on every social networking site. This will surely cost them more than trying to milk me for the 999.99. I will definately accept any ideas on how i should proceed. Thank you
ricky
ballwin, mo

Company: Enterprise Rent-A-Car
Country: USA
State: Missouri
City: Ballwin
Address: 14374 Manchester Road
Phone: 6362275856
Site: enterprise.com

  <     >