Enterprise car rental
Is claiming scratch damage upon return that we did not cause... $856! Wilkesboro, North Carolina

Enterprise is claiming damages to vehicle that we did not cause. I've contacted the company several times to discuss and all they can tell me is that, "we're not saying you caused the damages, but that they occurred while in your possession."

This is not true. The company only had one car left in the lot when I picked up the rental so I took that vehicle and was told to bring it back the next day and it would be swapped out for a bigger car. I did so, and when I came back the next day the bigger car was ready, I was handed the keys and drove away without carefully inspecting the vehicle. Upon returning the agent came out and immediately noticed small scratches, which i have a picture of, and stated i had caused this.

I believed him to be incorrect and immediately filed a dispute with the company. I took pictures of the damages and you can see that the bumper in front of the scratches has been repainted, via the visible paint line, but according to him they would have fixed these as well.

Company: Enterprise car rental
Country: USA
Address: 1923 US 421
Phone: 8663004407
Site: enterprise.com

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