Della Honda
Bad business practices, sells used cars with problems

In March I decided to purchase a certified pre-owned Chrysler 300C. Of all the vendors in the area, Della Honda had the cheapest price for my vehicle. The salesperson, Peter, was friendly and helpful and there was no issue with the sale.

Now, June of I heard a rattling noise in the front end of my vehicle just after slightly over 60 days of use. I brought the vehicle back to Della Honda at which time I was informed that the front strut needed to be replaced at a cost of close to $400.00. Since I had just purchased this vehicle, I inquired with the manager who promptly informed me that their warranty had expired on my vehicle days before I brought it in. I asked the Manager why this was not discovered in the inspection which his company did on the day of sale. He rudely told me that he did not know my "driving habits" and further stated that they wouldn't be able to tell if it was broken or not during inspection (... Right...). I told him that there was no way that could have I worn a strut out in two months. The Manager, whose name I can't recall, was rude, unfriendly, and basically told me to go screw myself. I told him, if this is the attitude that you want to take towards your customers, then take it.

Now, I have purchased vehicles in the past that have had minor hiccups but I have never been told to go pound salt over $400.00 after I just spent $20,000 on a vehicle. It's not that I can't afford to pay for the strut, it's the attitude of the dealer not giving a damn about their customer. There was no attempt to try and resolve this issue or work with me in any way. I am being charged for DIAGNOSTIC, parts, and LABOR. That attitude is basically, screw off.

To all Della Honda customers, beware once this car is off the lot and you are out the door you're forgotten and treated rudely by management who have "better things to do".

Buyer beware

Company: Della Honda
Country: USA
State: New York
City: Plattsburgh
Address: 702 State Route 3
Phone: 5185637686
Site: dellahonda.net

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