British Airways
No refund

I booked a flight from San Francisco to Berlin via London on 04/24/10. This was around the time the volcano blew up. BA requested that passengers cancel or delay non-essential flights so that other passengers who were stranded around the world could get home. BA offered full refunds on their website for cancellations.

When I called my booking agent to cancel they told me my flight had already been cancelled, and that although I was entitled to a full refund, the refund process would take 6 - 8 weeks.

By now it's been nearly 10 weeks, my booking agent says they haven't received the money from BA yet, and BA says I need to contact the booking agent. BA hasn't even responded to my complaint via e-mail.

What's up with these people? BA is holding $1000 of mine for nothing and I can't pay my rent. I want my money back, I want an apology, and I want people to know how rude and unprofessional BA is conducting itself.in my opinion BA deserves a good spanking. I also wonder if other people are in a similar situation.

Company: British Airways
Country: USA

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