Infinit USA
Nissan Motors G35 Recall

I purchased used G35X and love the car. After a year and less than 12000 miles the air bag light kept coming on. I kept taking it to a non dealer repair shop (much cheaper) and they told me there was no problem it must be a short in the harness. Shortly after that in May a recall came out for the exact issue. I called Infiniti "Customer Care" and I use the term loosley and was ultimately told pay to have it diagnosed and repaired and WHEN the formal fix came out for the recall they would consider a reimbursement. It was going to cost about a $150 for diags then they said several hundred dollars (roughly a grand) if the harness had to be replaced. I don't have that kind of money to wait on a reimbursement. Then I found out NTSA gave them until June 21 to send out the "fix" so it would be a matter of weeks but the point is they didn't care that the air bag was malfucntioning and was under recall. If I am in an accident and it doesn't deploy they'd rather wait until their mandatory release date to fix a recall. Kind of like Toyota knowing there was a break problem but telling people "good luck" until they get ready to do the recall.

First they told me by VIN it did apply to my vehicle then to cover themselves afterword they said they weren't sure. It was constant run around.

I love the care but Nissan/Infiniti "customer care" is rediculous and they do not care about the safety of the owners of their cars. Even though this is the best car I've ever owned I'll NEVER buy another Infiniti again and I'll tell everyone not to purchase either.

Company: Infinit USA
Country: USA
Address: P.O. Box 685003
Phone: 8006626200
Site: infinitiusa.com

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