Exact Car Care
Charlie Kovach Charged me for work that was not done!

I took my van in to Exact Car Care to get the transmission fixed through an extended warranty claim. After they told me did the work, they said that I needed a new engine as well because it was making a loud noise. I questioned him (Charlie Kovach) about it because the car made no noise at all when I took it in. The warranty company supposedly came out and heard the noise and allowed the replacement of the engine.

Months later I had an airbag recall and had to take the van into the Honda dealership for repair. I had always had a feeling that Exact Car Care was shady and asked Waikem Honda to check the engine to see if it had been replaced. They said it had not! I was shocked but kind of knew the answer before they told me. Exact Car Care did not do the work they claimed they did, yet charged me for shop supplies.

I had to pay over $300.00 in shop supplies that were not covered by the extended warranty for work that was not even done. Add to that the fact that they ordered the wrong transmission in the first place and had my only family-sized vehicle for over two months. Beware of this company. They may be great for doing oil changes but do not trust them to do major repairs.

The owner, Charlie Kovach, even told me he was putting off doing my vehicle because "oil changes are where I make most of my money. I'm not going to make any money off of your repair." I think he made up the engine noise and just wanted to charge me for the "shop supplies" to make a few hundred dollars off of me. Don't trust this guy!

Company: Exact Car Care
Country: USA
State: Ohio
City: Canton
Address: 4505 Hills and Dales Rd NW
Phone: 3304799999

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