Sears
Damaged Freezer Delivered, Lost $300 of Frozen Food

I just bought a new freezer from Sears and had a delivery date, when the freezer came it was damaged so I refused delivery. The delivery man called and told them what was wrong, and gave me the phone. I told them the freezer was damaged and I did not want and wanted a new one delivered right away. I had to wait another 4 days for delivery. Meanwhile the food I had taken out of my old freezer spoiled and I lost over $300 in frozen food.

First of all I find it very offensive that I have to speak to someone thousands of miles away in a foreign country that hardly speak English, and try to explain to them what I want! Second I think Sears should reimburse me for the food I lost because they sent a damaged freezer!

Company: Sears
Country: USA
State: New York
City: Grand Island

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