Pep Boys
Poor service

A long-time customer, although I've never loved or hated them. A better and easier option than going to the dealer. On the last visit, I waited in line for 15 minutes without even an acknowledgement that I was there! I was the next person and I would expect an "I'll be right with you" or "thanks for waiting". At check-out the price was higher than over the phone due to sales tax. I let them know that when I talked to rep over the phone I specifically confirmed that this was the out-the-door total. He confirmed with a yes. That changed when I picked up my car. All around poor service at this visit.

Company: Pep Boys
Country: USA

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