Direct TV
Pathetic Customer Service

08/12/08... i am appalled! I called today to switch to Direct TV. 89 minutes and two representative later they finally had my order straightened out. During this process both representative confirmed the installation between 8:00 and noon tomorrow.

I specifically confirmed this SEVERAL times as I had to schedule for someone to be here. I even had the reps stay on the line while I confirmed my arrangements at which time I again confirmed 8:00 to noon the following morning. This evening I got a call from a computer confirming a different date! Inexcusable! I already made arrangements ot have someone available at the time scheduled and they changed it without consulting me - this after it took 2 customer service reps 89 minutes to place my order in the first place! Wow! I may not get the Big Ten Network with Time Warner Cable - But at leaset I get customer service!

I am counting my blessings - at least I cancelled before I experienced the variety of problems I have read after I googled and discovered this board!

Company: Direct TV
Country: USA
State: Ohio
City: Columbus
Site: directtv.com

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