FedEx Office Print & Ship Center
Canton Ohio Package Marked Undeliverable for Poor Packaging

I wanted to mail an important piece of networking equipment to a customer using Fed-Ex Overnight Delivery. I called the Fed-Ex Office Print and Ship Center at 5134 Whipple Ave NW in Canton, Ohio, to see what the latest time was that I could come in on Saturday and still have my item delivered Monday. They said 3:00pm EST. I arrived at 2:45pm EST with my package. They accepted my item over 10 minutes before 3:00pm EST, indicated that the item would ship that day, and gave me a printed receipt.

I got an email from my customer today, Tuesday, telling me that he checked with Fed-Ex and that my package was marked "undeliverable" due to "poor packaging." I packaged the item myself in a high-quality, plain shipping box with bubble wrap and Styrofoam cushioning. The package was then professionally sealed using commercial packaging tape and addressed with a computer-printed pre-paid label from Fed-Ex. I own an online business and ship over 1000 items per year (thankfully most of them through USPS), and this package was well wrapped. If I ever get the item back, I will make a video of me opening the box, so anyone interested can see how well packaged it was.

I called the Canton Fed-Ex location to ask how they could possibly think that the item was "poorly packaged." An employee said she had no idea what I was talking about and referred me to the main Fed-Ex 800 number. I called that number, and a representative said they did not see any notes about the packaging and that my item was not dropped off until 7:00pm. I showed them the publicly available tracking page, which shows a check-in before 3:00pm and a second check-in at 7:00pm. Basically, they wasted 30 minutes on the phone to tell me that, after contacting the local office, they have no idea what happened. So...

Lie number 1: Fed-Ex claims that my item was poorly packaged. I will post evidence to the contrary on Thursday when I get the item back and make a video of its unwrapping.

Lie number 2: Fed-Ex claimed I brought the package in after the drop-off time. Luckily I have the original receipt to prove otherwise. I also have screenshots of the tracking page as evidence.

Problem number 3: Even when I mailed the item, the store employees were extremely rude. This is no surprise, because even using Google to find this location's number will show a whole slew of complaints logged against the rude employees at this location.

I will supposedly be able to pick up my item at the Canton Fed-Ex on Whipple on Thursday. I will update this post at that time with pictures, a video and scanned receipts. I will never use Fed-Ex again as long as I live. I know they might think I am a drop in the bucket, but I do own a growing eBay business which already ships over 1000 items annually. I am also very vocal and have already filed over 15 complaints about this incident with various websites and consumer protection agencies.

If a company or person makes a mistake, I can understand that. As a business owner, I have had to issue the occasional refund. It is a different story, however, when a multi-national business makes a mistake, denies it, lies about it twice, and fails to offer any recourse. I have never before had to file a complaint against a company with anyone outside of that company. I am not one to go online and rant about a bad business dealing. In fact, I have never even signed up for a complaint or any similar website before in my life.

Check back soon for the documentation mentioned above pertaining to this report. I am writing this original report today, Tuesday, July 3rd.

Company: FedEx Office Print & Ship Center
Country: USA
Address: 5134 Whipple Ave NW
Phone: 3304922679
Site: fedex.com

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