Travelocity
Bait and Switch

I booked a flight from RSW to PDX for a good price. That night I receive an email indicating that I needed to call Travelocity customer care as there was a problem confirming the flight with the airline (right), which I did promptly. The customer service personnel is obviously outsourced to India. I made it clear to customer care that I did not want to pay more for my ticket than what was quoted. The gentleman made a new reservation after I told him this., since "one of the leg times had changed." He at no time told me there would be a higher charge for the flight. When I received the itinerary confirmation email, I had been charged a higher price. When I called customer service to complain about the bait and switch, the guy indicated that "prices are always changing" (although never in the customer favor, I'm certain) and that my flight was confirmed. When I looked at the "new" itinerary, it is exactly the same flight numbers as my original booking. I am furious and vow to never use an online travel service again, especially Travelocity, but to buy directly through the airline.

Company: Travelocity
Country: USA
State: Florida

  <     >