Travelocity.com
Ruined Christmas Vacation - flight re-issue

I booked a Christmas vacation on Travelocity. Two weeks later I received an email stating the airline changed my flight times.

I reviewed the updated schedule and noticed one of my connecting flights would depart before my flight arrived, meaning I would be stuck in Atlanta without a flight to my destination.

I called Travelocity and they blamed the airline. All flights for my travel dates increased in price by $200.

In the end they only gave me the following options:
1. I could travel a day earlier and extend my travel time by 6hrs (making it a 13 hour trip)
2. I could lose a day of travel and extend my travel time by 5 hrs
3. I could pick a different airline and pay an additional $600-$800 to fly on a 10 hour flight.

Travelocity explained it would be difficult to find a flight for the same price and flight time because prices increased over the past two weeks. They insisted on giving me my money back, leaving me without Christmas vacation and ultimately blamed me for not being flexible or accommodating to their ridiculous request.

I will no longer book any travel on travelocity. I understand the airline can and will change their flight times. What I do not appreciate is Travelocity blaming the customer and not providing a equitable solution for their customer. I recommend you do not use travelocity for trips that are important to you and your time.

Company: Travelocity.com
Country: USA

  <     >