Right Toyota
Abusive sales tactics

Hello. While we did not allow ourselves to be ripped off by this dealership it is important to advise fellow consumers to expect abusive, hard sell sales tactics when dealing with this dealership. My spouse and I are in the market for a new car and wanted to test drive a few vehicles before making a final decision. We were out driving around a few evenings ago and decided to stop by Right Toyota to look at some vehicles and ask to test drive them. We test drove a Matrix and a Camry Solara. Both very nice cars. We thanked them and made it clear we were not going to make a purchase that evening. The salesman we originally dealt with gave us his card and we walked toward our car.

Then it started. His "buddy" chases us down and tells us that the sales rep is new and he will get into trouble if we don't come in to at least run some numbers and it will only take a few minutes. Being the dimwits that we obviously are, we go back in not wanting to get this guy in "trouble". Suddenly we are talking to a person we don't know who wants to know what we are interested in doing this evening. We tell him quite clearly that we were not going to purchase tonight and that we were told that some numbers were going to be run but we hadn't made up our mind what we wanted to purchase. Then they send in another person that we don't know and this starts all over again. Suddenly we are being given paperwork for a credit check and calcualtions for purchasing a Matrix. My spouse gets really angry at this point and tells the sales reps that we are leaving.

We get up to leave and they send yet another person out who wants to know at what price we will purchase the Matrix. He then tells us he was given the impression that we were serious purchasers and no one comes out late in the evening unless they planned to purchase a car and that we needed to give him an idea of the price we wanted to pay because he needed to know what was going to be in it for him???!!! My spouse walked out disgusted. I try to be polite about the whole situation only to go to the vehicle and find two other sales reps verbally harrassing my spouse about our current vehicle. This was a nightmare of trying to shake sales reps off your leg and wasted almost 2 hours of our time. Yipes! It would seem this dealership should only be visited as a last repsort or if you really are a person who enjoys combat.

Company: Right Toyota
Country: USA
State: Arizona
City: SCOTTSDALE
Address: 7701 E FRANK LLOYD RIGHT BLVD
Phone: 8885835555

  <     >