Henderson, Nevada Courtesy Mazda, Western Regional Service Rep
Mazda madness!

Mazda madness! At 16,000 miles my garage kept, dealer serviced 06 Mazda Miata convertibles roof is ripping in two areas perpendicular from one another, one on the drivers side, one on the passenger side. An a photo was sent from the Courtesy Mazda service department to the Western Regional Service Manager Pam? To which she replied that the rips were sun damage. This was in July 09. I called and left a message for her but she never called me back. Meantime, I take the car in for service find out it needs a new thermostat. A few weeks later the engine light goes on, I have the car towed to the dealer - because Im afraid to drive it and NOW it needs a new engine! While the car is at Courtesy, Pam flies into town and personally inspects the roof on 09-17-09. Today, 9-21-09 she leaves a message on my home phone. She said it looked as if something sharp was placed on the roof of the car causing those rips. She added that I can contact her at the Customer Service Center. (Pam did not leave a number, an extension or her last name.) I retrieved the number from the dealership, called and spoke to Glen, the person dealing with my file. I told her that I didnt agree with Pams findings being that this idea was ridiculous and untrue. She said, Well youll have to! I said I would like to speak to Pam about this. Glen said she would give her the message. This entire adventure actually began last August when a plastic container holding some kind of fluid cracked leaving my car smoking on a busy highway.
The Assistant Service Manager agrees with ME. The roof material, design or construction is flawed and Mazda should replace the roof at no cost to me.
It will cost about $1,500 for a new roof. Is that worth losing a customer?

Company: Henderson, Nevada Courtesy Mazda, Western Regional Service Rep
Country: USA
State: Nevada
City: HENDERSON
Address: 260 NORTH BIBSON ROAD
Phone: 5678000

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