US Fidelis
Fraud

After making a call to get information about an auto warranty they were supposed to hold off charging my credit card until I called them with the correct mileage. They went ahead and charged my credit card without my knowledge. There was supposed to be a 30 day period where you could cancel. If took me 6 phone calls and over 3 hours of waiting until I got to the person who was supposed to do the cancellation. This was on the 26th day after they charged my card and the writtenn warranty had only arrived that day. There was no time to analyze it or decide if it was a good deal. The cancellation woman started off very nice until she realized I was cancelling no matter what she offered me (reduction in price, longer time to study the contract). She kept me on the line for over an hour before saying "Fine, its cancelled. I asked for a fax #so I could send a confirmation of the cancellation. She gave me a number that turned out to be bogus. All 3 numbers I saw listed as fax #'s were bogus. Shortly after that Ireceived my credit card bill and they had failed to credit me for the charge they fradulently made so I had to contact me credit card company. They are rip off artists. I never had the chance to give them the actual mileage but when my "warranty" came they fraudlently put in a number for the mileage which was not true. Stay away from us fidelis. I am filing a complaint with the attorney general of their state and with the BBB. I urge everyone who has trouble with them to do the same thing.

Company: US Fidelis
Country: USA

  <     >