Ups
Delivery

My husband is in process of obtaining a gov't job. Requires a hefty amount of paperwork to complete the process. He was scheduled to be in Denver for a few days at the time the paperwork came, so I shipped the docs to him via 2-day delivery using UPS. Pkg didn't arrive Friday 5/22 as contracted, husband leaves Denver Tues 5/26 am, so now need pkg to be shipped back to home! UPS will "try" to re-route the pkg on Tues, but will not upgrade the return service to overnight air, nor will they guarantee it will actually arrive back within two days! We only had ten days to turn all the docs around, so this could well cost my husband a job, and he has been out of work for a year! I will NEVER use UPS again, very poor delivery service and NO extra effort to correct their own screw up! I will share this story with as many folks as I can so everyone knows UPS does not value their customers.

Company: Ups
Country: USA

  <     >