Capital One Auto Finance
Vehicle repossessed despite payment arrangements and mishandled accounts

Capital One Auto Finance is a very crooked company. Our vehicle was wrongfully repossessed. The company claimed that there were not payment arrangements in place, when there were. I documented all of the arrangements and conversations and who I spoke with and they denied it all. I am now keeping a log of dates and times and who I speak with. They identify themselves by giving initials, (be sure to get those initials of each person that you talk with.)

I did get our vehicle back by paying an excessive amount of money that we should not have had to, bc they "lost" our payment arrangements! We have 2 accounts with them, and the car that was repoed is now current however the other car we are having the same issues with! We just made arrangements with them and depending on who you speak with depends on if the arrangement appears in their computer! They also put a payment through to a wrong account and then admitted to their mistake but wanted us to pay for a money gram instead of them putting it through to the correct account!

I refused and then they magically were able to locate the correct account number! The company is very wrong in their practices and they must be stopped immediately! This is only a portion of what I have been dealing with. We are looking for attorney assistance and option to refinance with another company.

Company: Capital One Auto Finance
Country: USA
State: Texas
City: Plano
Address: 3905 Dallas Parkway
Phone: 8009460332

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