Capital One Auto Finance
Duplicate car payments withdrawn after supervisor failed to cancel autopay

On 5-9-09 Capital One called my home, stating that I was 1/1/2 car payments back which would be 563.00, and it needs to be paid before repossession, I have not received any repossession notice, So I made the car payment of 563.00 and made arrangements for another car notice to come out on 5/27/09. Now the problem is when Capital One called on 5-9-09, I talked to that supervisor made arrangements for the notice, but informed her that I have made arrangements for my car notice to come out each month on the 17th, she informed me that should not have been done, because of the back car-payment, So she will cancel it so that it would not come out of my account on the 17th of May and to call her on May 12,09 so that she will made sure that it was done, she gave me her ext 6281, I called the supervisor on 5./12/09, leaving a message on her machine about the D-Pay being cancelled, When monday 5-18-09 came around I found out the she didn't cancel it and 2 car payment came out of my husband account, 1-on 5-13-09 for 563.00 and 1- on 5-1-09 for 448.00, I called Capital One explaining the matter, they informed me that it was not Capital One mistake and they will not be refunding the 448.00 plus overdraw fees, So I done what I was told to do, but that supervisor didn't do what she was to do, so I cancelled the payment that was for 5-27-09, Now 5-30-09 I received a letter from Capital One stating Notice of Default and Right to cure, I called them and they was closed today. My next payment is not due until 6-2-09, My problems is they would not refunded my money for their mistake, but now they are telling me that I'm a car notice behind again HOW

Denise
Severn, Maryland
U.S.A.

Company: Capital One Auto Finance
Country: USA
State: Texas
City: Plano
Address: 3905 Dallas Parkway
Phone: 8009460332

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