Wal-Mart Automotive
Bumper Scraped During Tire Plug Repair, Claim Denied By Insurer

I took my car in to the Wal-mart on El Dorado Blvd in Webster, TX to have a plug put into a tire that had a nail in it. When I picked the car up, there was a large scrape across my back bumper. At first, they told me they could see that the bumper wasn't scratched when I pulled in on their video tape. The next day the manager, Kenneth said the tape showed nothing. I had to demand a claim be filed.

The insurance company they used said they viewed the tape and there was no scrape when I pulled in and no scrape when I left! What a crock! The man that repaired my tire even said he wondered what had happened. When I went back to Wal-mart, the service men said my red paint was on the inside of the garage and they even matched my paint to the paint on the wall. However, the insurance company continued to say that the car wasn't damaged when I left. I even had witnesses but of course, Wal-mart isn't going to even attempt to contact any of them.

They are a large corporation who doesn't care about the little man. I have been a loyal customer of Wal-mart's for years. Not any more. Don't use Wal-mart for any automotive work. They don't stand behind their responsibilities.

Company: Wal-Mart Automotive
Country: USA
State: Texas
City: Webster
Address: El Dorado Blvd

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