Parts Train
Beware of Parts Train - Oxygen Sensor screwed up order - wrong part then extremely poor customer service

Hello, For over two months now we have been trying to get a credit from this company that their cutomer service supervisor Patrick Lim committed to. They sent us the wrong part.in trying to deal with this company the time to get someone on the phone is ridiculous, the people taking the calls are either not helpful or won't flow you to the proper resolution then after 10 - 15 calls on follow up with the Supervisor the issue is not resolved that is just horrible service. This Supervisor then the woman in the home office claimed "we understand your hassle, we are sorry and we will credit you back for your inconvenience". That was in May, with our follow up in June and July some 15 calls with no follow up from the company and STILL NO CREDIT. WE say AVOID this company - AVOID IT.

Robert and Janet Atkinson

Company: Parts Train
Country: USA

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