LG Electronics
LG customer service - front-loading washe

LG front-loading washers are very attractive and they work very well when they aren't broken. However, once you get a code that indicates your machine requires service, your nightmare begins. If your machine is over one year, you will need to argue that certain parts are still covered under a 2-year and 7-year warranty, depending upon the part, and you will need to argue this each and every time you have to call. Oh, did I forget to mention, you'll be making numerous phone calls? During your numerous phone calls, after you argue your warranty, the script they follow says "The technician who does the parts ordering for your service provider is unavailable, so unfortunately I have no way of finding out anything about your service." I have figured out this is just a standard response because I have called my service provider immediately after calling LG customer service and the parts-ordering technician answers the phone. The service provider, however, is also unable to tell you anything because LG parts providers do not answer phone calls and do not return calls, nor do they provide an order number. LG customer service claims they cannot find out anything about parts orders without order numbers, although if you ask for a supervisor, they are, in fact, able to look at everything your provider has ordered. Before you think the problem is from my service provider, I can assure you it is not. I have called two additional service providers to see if they experience the same problem in getting LG parts. They pretty much laughed and said that yes, it is indeed typical. I have been without a washer for over three weeks now, with not so much as a follow-up call from anyone despite promises that they will call and let me know what they have found out. The truth is, they do not care whether your washer gets repaired or not because they already have your money. Customer loyalty does not really matter to these people because after all, it's not all that often that the customer goes out and drops big $ into appliances. I purchased an LG dishwasher the same day I bought the washer. It broke down within 4 months and it took 2 months to get the parts to fix that. This is just more proof that I am not experiencing a one-time incident of of this company's inability to service their products and provide parts. As far as my washer goes, all I have is a very attractive box of metal that cost $1399. It does nothing else but look nice. I guess I should be thankful that it doesn't look ugly as I head to the laundromat to spend another three hours and $25.00 this week.

Company: LG Electronics
Country: USA

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