Air France
Don't Use Them!

My partner and that I purchased three seats thru Expedia for London in April. My partner purchased a-Delta solution, and that I purchased another two on Air France. They reveal exactly the same provider so we'd be on a single trip. Arrive the trip day I had been acutely sick having a virus. I had been informed Air France might renounce the fee for reissuing a solution easily had a physicians notice, which I'd have to display it after I rebooked to AF. Both Expedia and Air France established, we'd have trip credit until April. I named Expedia, Air France and Delta to verify we'd have trip credit until April. Fourteen days before, I named AF along with a scheduling repetition established we'd trip credit within their repository for 2 seats, in my own title and my kids. She was prepared to guide our trip and that I requested to put on down while we considered more times. On Sunday 11/29/08 I named AF to guide our routes. This time around I acquired a repetition who stated she had a need to browse the guidelines with this solution.in a nutshell, I'd the enjoyment of talking to a boss who stated, of the 8,000 Customer Support reps, he was the only real individual you could consult with and there is no body above him. Your issue was that today AF was declining to recognize our trip credit. This indifferent, smug Frenchman about the point, was repeating the guidelines from his guide that people had no trip credit. He declined to supply any handle or title for me personally to go over this issue. Two hours later, Expedia chose to provide us a complete refund. My spouse has invested around a half-million bucks with Expedia previously six decades, plus they recognized their resonsibility within the conversation of the—abruptly transformed— guidelines. Although Air France chose to create large bottoms of themselves, Im pleased to state Delta didn't. Delta is praising my partners trip credit. Curiously, Air France can also be maintaining their share of his flight credit for that same trip. Therefore in most, Air France is maintaining $1454.40 of our cash for nothing. Suffice to express, we shall NEVER TRAVEL AIR FRANCE! And we're not necessarily thinking about likely to London any time soon.

Company: Air France
Country: USA

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