Authorized Movers
Dishonest practices related to binding estimates

My agreement with Authorized Movers was based on an itemized list of articles to be picked up and an estimated weight. After arriving at my elderly Mothers apt in Arkansas they packed then loaded her furniture onto the truck. They then informed her the estimate was far under the actual weight I had agreed to pay for. The driver then coerced her into signing something he called a binding agreement based on what he could estimate the weight to be. My Mother is ill and hard of hearing and seeing she was not the person who hired the movers I was, and they made no attempt to call me. She was terrified her stuff would be stolen or I would lose my deposit if she did not comply. As soon as they drove away my Mother called me I imediately called Authorized and told them to return the furniture as I could not pay the new price. They refused saying they could not contact the driver. When I was finally able to speak to Issac of Freedom Van Lines he told me he would have the driver verify the weight and call me back. That was yesterday. Today Authorized Movers are telling me I must wait for a call from Freedom V. L and I have no idea where my Mothers things are or if I will ever recieve delivery of them to Fla. I know the original estimated weight is very close to the true weight and I want to pay according to my original agreed upon price plus the cost of packing materials only.

Company: Authorized Movers
Country: USA
Site: authorizedmover.com

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