UPS
Overnight law book returned as undeliverable though customer was home

I paid for overnight shipping of a law book I needed for the following week. When the book didn't arrive, I called the company. The book had been returned to the company because supposedly no one was home to receive the book. To the best of my memory, not only was I at home, but so was my husband. The driver did not leave a note that he had attempted delivery nor did he leave the package with a neighbor, as is customary.

BUT, the best part is, when I tried to file a complaint with UPS, "Juan", informed me that there was no way to file a complaint because the driver did not leave a package. When I was requested a supervisor, I was put on hold, and lo and behold! The line went dead.

I would be an idiot to use UPS again for anything.

Company: UPS
Country: USA
Site: ups.com

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