Bruce Bennett Nissan
Deceptive Sales Practice

Tom2002a
08-29-2008
18

Went to pick up new car today and ended up leaving empty handed. I had put down $500 and came in with a bank check for over $20k.

Things were weird from the start - my salesman wasn't there, the cover guy was busy, they couldn't find the keys etc. We were told we would look at the car, make sure it was ok then hand over the check. We never saw the car and they asked for the check and wanted us to sign a bill of sale - making the deposit nonrefundable - we refused and insisted on seeing the car. They took us to see it but it was locked and we couldn't get inside - went to do the paper work with suspicions raised and guess what? It's got over 300 miles on it - in spite of us telling the salesman when we ordered; no demo's, no salesman take-home cars. We specifically told them we would only take a new car if it had less than 20 miles on it. Bruce Bennett's salesman assured us that that would not be a problem.

The VIN also did not match the order sheet - so I am thinking they tried to give us a rental, demo or lemon recycle. They said they needed to swap w/another dealer but for Pete's shake Washington DC is 300 miles away from Bruce Bennett Nissan in Wilton, CT.

Deal is off - the reaction of the sales staff convinces me that something was up - and they couldn't have handled it worse.