Direct TV
Termination Call Not on Record, Charged $16 for Nine Days

I have had nothing but trouble with billing from the day of service until the day of termination. I had the date marked on the calendar to terminate service, but they had no record of that call. Instead they had a call dated on the 29th (my second call after receiving a bill), resulting in a 16 dollar charge for 9 days of service. After I called customer service and asked for nothing more than a 0 balance, they said that it was a viable charge and could not do that. I know they are a big company and my account will not make a lot of difference in their ledger, but do not under any circumstances go with DirecTV for your satellite service. You will pay.

Company: Direct TV
Country: USA

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