Wells Fargo
Former Employee Describes Collection Call Practices at Auto Finance

I use to work at wf. Let me tell ya, wfaf is a flippin joke even to work for. They want reps telling customers to go have yard sales. Sale one of your tv's, sale your recliner. Even if they're just a couple days past th due date. They give you a 10 day grace on adding late charges (sometimes) but not the calls. I've seem accts be called well over 50 times from fri-mon and they were still within the 10 days. And the cpi is a flippin scam if I've ever seen one. You have to have full coverage ins on the loan before you can even drive it off the lot. And still for some reason they turn around and say they don't have the ins info. Well wtf happened to it? Then have you fax ins info to a foney fax line that gets picked up by the trash guy and shredded... I've seen it. Seriously we've called for people that are dead and start asking family members for pmts. It's not their loan. The loan holder is dead and no co signer on the acct. Still asking family to pay it... Look the person is dead. They could give 2 shits about their credit or car anymore...

Company: Wells Fargo
Country: USA

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