Courtesy Ford
Lied evasive wishy-washy lead to believe ignore rude mean offended

I saw a used car online and sent a message to the dealership saying I was interersted. Within 15 mintues one of the salesmen called me back, tried to make that sickning small talk with me telling me he knows people where I live, like I care.

The car was 15,000 and I told him I needed payments for UNDER $400 a month. He said 'no problem, I can even get you on a great warranty for well under $400'. We hung up, this was a early Saturday, I never heard anything back from him the rest of the day, Sunday or even Monday. Now, I was over 300 miles away from the dealership and willing to drive and get the car, it was a sure deal on my side, I thought he would be more on top of it.

Finally I called him that Tuesday, he said 'been so busy, I need you to fax over your w-2's'. At this point I'm thinking yeah right this guys an idiot. But I faxed over mine and my husbands that night.

Days went by. I kept calling over and over and leaving messages over and over. Finally he would call me back and I heard the same thing for days 'ahhh, just waiting on the bank'. I said okay but PLEASE call me back tonight and let me know the status, he never did.

This went on for two weeks! If I'm not approved then just say no, what's the hold up? I finally had it and called the manager. This guy was just as much of an idiot as the sales guy. All I had to do was mention my name and he already knew my situation. I told him I needed to know what was going on, he said he would look into it and PROMISED he would call me back that day. NEVER did.

Finally, middle of the third week of this crap, I had it and wrote an e-mail to the internet sales manager, she promised me that the sales man would call me back before the end of the day. About 1pm my phone rings it's sales guys, he tells me I have been declined. I actually felt better, I was bummed out about the car, but at least I didn't have to deal with these people ever again. Well, about 1:30pm the same day he calls me back!'Ummm, I think if you fax over your pay stub we can give it another try.' I'm thinking what the hell is going on here? I'm a pain in the butt customer, called your manager on you and bother you everyday wondering my status, why do you want to keep working with me what is going on here?

Stupidly, I fax everything over. After not hearing from him I call, he said that I HAVE been approved! He asked when we can come in, I told him the following Saturday about noon, he said to bring JUST what I had faxed over with me and he tell the finance manager we'd be there. Plus, during the week a girl from the dealership said she was calling to let me know everything was approved and the car was ours!

After driving six hours in a snow storm we reach the dealership. We walk in, tell them we are looking for our sales man. They are looking everywhere for him. Turns out he wasn't even there! He had a wedding to go to at the last mintue!?! What is this?!? After NO ONE talking to us and waiting two hours the finance manger finally came over.

I work at a resort in Michigan's Upper Peninsula, I've been there three years. Every October everyone gets laid off, collects unemployment, and goes back in May. My husband is a carpenter, been doing that for OVER 12 years, gets laid off in December, collects unemployment, and goes back in May. That's just how it is. Well, after trying to explain this, they said that we would be looking at a high interest rate because they DO NOT consider us having jobs since we are not working right this second. And they don't consider unemployment a form of income. Payments would have been $656 a month, we would have ended up paying $30,000 for a $15,000 car. Why weren't they up front!!!

Lindsey1152
DeTour Village, Michigan
U.S.A.

Company: Courtesy Ford
Country: USA
State: Michigan
City: Okemos
Address: 1830 W Grand River
Phone: 8889374685

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