Fairfield Toyota
Terrible experience

On 3/16/08, I traded my 1999 Toyota Camry to Oldsmobile Alero. While I was in the dealership, they said they found a lender for me from Oregon. Since my credit is very bad and thinking to myself, this dealership is giving me chance. I drove the car off the lot and thinking everything was fine. About a month later, I had a problem with the car. I called the dealership, took it in. What they told me that a diesel gas was put in. I even reported this to my insurance company stated the same matter. How is that possible I told them. Then about 2 weeks later, my car will not start sometimes. The only way it would start if you put in neutral (it's an automatic car) until my car was taken away on 6/1/08 approximately 1:30 A.M. I called the police station to report that my car was taken away. No idea why.

The next day. I called the dealership and admitted that it was them who took the car because no lenders approved me after two months later. On that same day 6/2/08, I went to the dealership with my parents so I can take all of my belongings from the car they took. Per my conversation with one of the Financial Managers, he told me that he called me 13x and mailed certified letter, which is impossible. I told him I ONLY got a call from them 2x, in which I did return their call and left them a voice mail. But no return call and no certified letter. During our conversation, what he said in front of my parents that the check will be cut the next day. I went back the next day, no check was cut. I spoke w/one of the Sales Managers and told me that to call tomorrow and ask for another Sales Manager since he was going to be off that day. He said to call before noon, which I DID.

On 6/4/08, I called the dealership and actually spoke with that Sales Manager and the call was transferred to the Financial Managers. While talking to the Financial Manager to call him back with 30 minutes (12:00 P.M.) During our phone conversation, what he told me to come in the afternoon and the check will be cut. So, after work, I went back to the dealership, the check was not ready. The actually Finance Manager was there but would not faced me. So, I ended up talking to another Financial Managers, what he told that they had an audit that and everyone was busy and he (Financial Manager) was trying to call me... Bs. Another excuses there. I told him that I am really tired of the run around, the commute, my time, etc. I also told you guys always it should be ready tomorrow, then tomorrow... During our conversation, what he said and promised that they will have someone or FED EX my check the next day to my work, in which I asked him to do that in writing. And I want to see if this going to happen.

The car that I traded in with got sold.

Company: Fairfield Toyota
Country: USA
State: California
City: Fairfield
Site: fairfieldtoyota.com

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