Wells Fargo Auto Finance
Agent Withdrew Entire Account Balance Without Authorization

I was behind on a car payment by a week. I called the company I have done business with for 2 plus years. I explained the circumstances and said I would be catching all up in about a week. The man was verbally nice. He asked me for my banking information implying this was for security purposes.

Just before Christmas I went to put gas in my car to get to my new job and found I had no money. I contacted the credit union and discovered the agent of Wells Fargo had withdrawn my account of $325.68 which was all I had. I contacted the company and was told I authorized the agent to do this. I did not. This left me with nothing - absolutely nothing. I had made the payment required early on the day I said I would. This agent withdrew my account several hours later.

I received two emails regarding withdrawals. They were identical and indicated the $315.00 I did indeed pay. They emails were several hours apart and had the same confirmation numbers. I called Wells Fargo and explained I was concerned that I received two confirmations numbers. A man said, "Someone probably didn't think it went through so sent another confirmation. If the numbers are the same, why are you worried." I said, "I want to make sure there were not double payments withdrawn - or worse." I was assured this had not happened.

I contacted the credit union and a rep immediately faxed the statement to Wells Fargo. After over 20 calls, being routed all over the USA, I was told a certified check in the amount of $325.68 was being returned. It wasn't. A man that represented himself as a supervisor apologized to me. Another man who claimed he was the supv of the man that withdrew my account continued to say I okayed the withdrawal. I adamantly reiterated that I did not then, now, or at any time authorize any monies to be withdrawn. I am trying to find out who to notify of this violation of what is surely several laws.

Company: Wells Fargo Auto Finance
Country: USA
State: Pennsylvania
City: Philadelphia
Address: P.O. Box 13460
Phone: 8005593557

  <     >