Capital One Auto Finance
Scam and cheating!

Because the beginning of my Money One Auto Loan (March) I've created monthly obligations ($587.23) promptly, never delayed. Really, I’ve usually compensated atleast 2-3 week before the planned deadline. On 8/27/07, I created the 9/22/07 cost. Subsequently, on 9/25/07, I chose to create one more cost ($5,000) like a primary just pay-along. I named Capital One Payment Processing Middle to confirm the right handle for this extra cost. The $5,000 was delivered based on their directions. Since Money One had stopped to mail-out regular claims in my experience, I went online to confirm the cost had published to my bill. Our bill resembled the additional $5,000 have been put on my consideration as primary only. On 10/11/07, I created my typical payment per month ($587.23) due 10/22/07. On 11/16/07, I created my typical payment per month ($587.23) due 11/22/07. On 11/17/07, I chose to examine my account action online. Let's assume that all could be so as, I acquired the surprise of my entire life. Capital One had corrected the $5,000 spend-along and used it toward (2) so-called overdue overdue payments and also the distinction was utilized as curiosity. I visited the neighborhood Money One lender seeking a reason and was informed it seemed to be an error but they couldn't resolve the mistake. The financial institution worker explained it might just be set by customer support via the cost control centre which could just be approached by telephone. Because 11/17/07, I've created numerous calls looking to get my consideration fixed and also have been informed another description every time. First, it had been a PC mistake which may be fixed within 2-3 business days. Nothing happened. Then I had been informed used to donot €™t email the $5,000 towards the proper handle which possibly triggered the distress but the mistake could be set within 72 hours. Nevertheless, nothing has improved. All my funds were created via on line bill-pay via a checking account I've at another lender, I named my bank plus they investigated the problem as well as discovered the mistake to become with Money One because they had submitted all funds as directed. Our bank account demonstrates the exact same. Our lender approached Capital One and was informed the mistake have been fixed by 11/16/07. Obviously it was not the case when I am still looking to get my consideration set by day, 12/19/07. I've a print-out from Capital One with times (9/25 thru 11/16/07) displaying again and ahead reversals (debits and breaks) of my normal monthly obligations such as the $5,000 primary pay-along. Capital you have completely cheated my primary pay-down quantity and therefore are today declaring they've an additional payment quantity going swimming that they want to determine where you can utilize the resources but that my bill nevertheless exhibits I've (2) overdue sums. Today, by day, Money you have eventually explained you will find no mistakes on my consideration also it stands as demonstrated. This really is incredible and illegitimate as my funds haven't been overdue and also the $5,000 spend-along is finished using the breeze. Like a senior school record instructor, Money you have triggered me but still creating me to become under severe tension do for this issue.

Company: Capital One Auto Finance
Country: USA
State: Texas
City: Plano
Site: capitalone.com

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