Westwood Auto Mall
My check engine light came on on my way home, they expect me to get a rental and I'm not even old enough, horrible customer service, incompetent staff and managers

I was excited to buy my first car, i wanted a small car with all wheel drive so i did a lot of research on the internet and found an audi i really liked in my price range.

You might be thinking I got what i paid for but it didn't stop there. The very day i brought my car home the check engine light went on, so I made calls to get it fixed and I would have to drive the hour and a half back to the service center.

The guys at the shop said the catallitic converter went and I would have to leave my car for atleast 3 days. Meanwhile I have a full time job, and no transportation so I asked Paul, the manager at Westwood Auto Mall to get me a rental since I literally had the car for less than 3 hours before it was inoperable.

He neglected to do so, telling me I needed to rent the car, but I am 22 and CAN NOT rent a car. I left my new car at the service shop for a week, even though it was ready after 3 days, the staff neglected to call me and let me know it was ready.

After bringing my car home from the shop the original problems I had, a loud humming at 1.5 RPMs and a grinding sound when I turned were still occuring. The next day the check engine light went back on.
I have had the car for 20 days, I've only been able to drive it for 10, I'm hoping the lemon law will come into effect soon, even though I probably already blew the warranty miles since I have to drive the 60 miles there and back every week.

Westwood Auto Mall - awful service, awful cars, zero problem solving skills - I've seen 3rd graders with better life skills

Company: Westwood Auto Mall
Country: USA
State: Massachusetts
City: Westwood
Address: 340 Providence Hwy
Phone: 8008831341

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