Bob Lanphere KIA
Beaverton

We had a airbag light go off while in Idaho so we took our car to a local Kia dealership in Idaho and got the problem diagnosed. The Kia dealership in Idaho said they could order it and have it installed and ready to go in 3 days the only problem was we were leaving in 2 days so we asked if they could give us the paperwork so we could take it our local dealership in Oregon (Beaverton Kia). We obtained the paperwork along with a assurance that Beaverton Kia would be able to order what they needed off the paperwork.

We live about 2 hours from Beaverton Kia so when we got home I called and asked if they could order the part we needed and gave them the diagnostic code and the description of the problem. The service manager said that they have to get the code themselves and he will not order a part that any other dealership got the code for. I said ok and hung up. I called the Idaho dealership and asked him about this and he said it is beacuse they know this job is covered under the warranty and want to get paid for the service charge, diagnostic, and installing the new part.

In other words they are scamming the people who pay them for the warranty work. I would not care much if we lived close but to drive 2 hours have them put it on a computer for 5 minutes then drive 2 hours home and wait a week for the part and do the trip over is ridiculous.

Company: Bob Lanphere KIA
Country: USA
State: Oregon
City: Beaverton
Site: www.beavertonkia.com

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