Chapman BMW
Chapman Sold Certified BMW with Uncertified parts and a destroyed front bumper. HID IT from the buyer

My problem is that Chapman BMW sold us Certified BMW Used car that had a trashed front end. This was during the previous owners care in which it looks as if the previous owner scraped the bottom of the front bumper on several curbs. Admittedly Chapman admitted there was repairs done to the front bumper before we purchased it due to a fog light missing. It is then that we suspect the badly damaged bumper was rigged to hold together for the previous owner.
That may have been fine for the previous owner who did that damage themselves.

In we come to Chapman and purchase this 530i which is BMW Certified and claimed to have been through an inspection for things such as RIGGED front bumpers that are missing parts and have non-BMW Certified bolts and pieces holding it together. This was not the case however. Of course we didn't recognize there was a problem or that the bottom of our car looked in such terrible condition until the parts that were RIGGED started to deteriorate and leave our front end plastics and splash guards falling off on the freeway.

Now that the car has been on a lift we can spot this shady stuff and a Rep at Chapman named Carlo even said that they would recommend this be replaced if it was a Certified car going to the lot - but they didn't. He proceeded to tell me that the bumper was very expensive and it looks like someone tried to do us a favor and RIG it for us but no one has ever touched this car besides Chapman since we have owned it. To me his response sounded like Chapman wanted to save themselves this quoted $1700 bumper expense and pass the headache along to the consumer.

Now that these shotty repairs are finally falling apart - the consumer, BMW customer is left holding the bill and a very dissatisfying experience. On top of this we complained for two weeks before giving up when we bought the car that it didn't come with floor mats, a $40k car and you don't even get floor mats?

Company: Chapman BMW
Country: USA
State: Arizona
City: Scottsdale
Address: 6601 East McDowell Rd

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