CarFax
Took my money, had a money back guarantee, did not honor it! Ripoff

On June 20th I ordered a copy of CarFax for a van I was considering purchasing. When I got to the website it said there were 2 incidents reported on the van's vin number, and so I ordered the report for $24.99.

I ordered because if the information was useful, it would have been well worth it. I also read about the 100% money back guarantee if your unhappy with the information they provided you.

Well, I got the report and the 2 incidences were where the car was a rental car in Florida and the other was where the dealership bought the car. I already knew both of these things and do not consider them incidences. I feel like that wording is misleading and used to get you to order the report.

So, I requested a refund. I had to go through many different steps in order to get the refund processed. As of this morning 08/08/07 almost 2 months after requesting the refund, I still have not gotten it.

Please do not order anything from CarFax - they took my money and did not honor the money back guarantee.

Company: CarFax
Country: USA
Site: www.carfax.com

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