Carfax
Impossible to fix incorrect information in carfax reports

CARFAX information is inaccurate in a report generated on our car and it is proving impossible to correct, and costing us on the value of the tade-in. The inaccurate statement is that the airbag deployed. This never happened.

The dealer from which the car was purchased claims never to have submitted any information to CARFAX indicating an airbag deployment. The body shop that the car has been in claims never to have submitted anything to CARFAX indicating an airbag deployment.

Contacting CARFAX is impossible as well. They will only accept a web submission for incorrect information. I have now submitted the information twice with the expectation that I would at least receive an email confirmation that my request was received. No such confirmation ever came. The website states: "after submitting the above form you'll receive contact and personalized service from our Product Support team." No such contact ever came.

We are now at the mercy of CARFAX for having incorrect information reported from somewhere that is now unfixable.

Company: Carfax
Country: USA
State: Virginia
City: Centreville
Address: 5860 Trinity Parkway, Suite 600
Site: carfax.com

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