Auto Parts Warehouse
Short Shipped Ripoff Trenton New Jersey

I ordered 3 cabin filters and only received 2.
I have had several calls to Mark at their 1-800 number to no avail.
He says "yeah I see we only shipped you one well ship another 2"
But that never happens. I never received a conformation or order number until I tried the "Live Chat" I found out my order number.
Here is what live chat looks like.

6/25/07
Felix: Welcome to Live Help! How can I assist you today?
Tom: I would like to know the status of my order #3095383
Felix: Please allow me to look into the information for you. Would you mind holding a moment?
Felix: TOM HODGE?
Tom: Okay
Tom: Yes
Felix: Delivered on: 06/06 1:50 P.M.
Felix: Location: PORCH
Felix: Delivered to: LIVERMORE, CA, US
Tom: But I only received 1 each and I was charged for 3
Felix: We have sent a request on this short shipment
Felix: Please check back withus in a day or so
Felix: During the business hours
Tom: I have been told that already several times
Felix: Sorry for that
Felix: but, I have updated a special note to them

Felix: Please check back withus in a day or so
Felix: During the business hours
Tom: I have been told that already several times
Felix: Sorry for that
Felix: but, I have updated a special note to them
Tom: Do you have similar problems with this company
Felix: No
Tom: This sounds fishy to me
Felix: Please get back to us tomorrow During the business hours
Tom: What are the business hours?
Felix: 9am - 6pm EST
Tom: I'm logging all my calls and chats FYI

Next time I will just go to the dealer or the local parts house, this company cost me 3 times more for the one lousy filter. I am glad it was just a sma; order. Stay away from these guys.

Company: Auto Parts Warehouse
Country: USA
State: California
City: Livermore
Site: www.autopartswarehouse.com

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