Kia
Sorento ripoff undisclosed maintenance requirements renders warranty useless

Purchased a 2005 Kia Sorento. At 42,000 miles the rear end and drive shaft have to be replaced. The drive shaft was covered by the warranty, but not the rear end. This is because we didn't follow the "recommended" service schedule.

We have had the car maintained according to the brochure that we were given with the car. This list left off that the transaxle fluid must be changed every 15k miles. When we questioned this, the dealership said that I should have read the owner's manual and not relied on the brochure that they issued.

I can find no record of any other car that requires this service at 15,000 miles. The repair is $2,100. When I called the manufacturer, they said that they can't help me because each dealership is individually owned and operated.

When I went back to the dealership to see if we could come to a compromise, they said that since I had contacted the manufacturer, they would not help me.

To make matters worse, there are certain parts that Kia will sell only to the dealerships and not to outside mechanics. Therefore, I have to pay the dealership for the repair.

Company: Kia
Country: USA
State: California
City: Irvine
Address: Po Box 52410

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