Pep Boys
Manny Moe And Jack Is this 'skinning' Ripoff

I went to a Pep-Boys to have a front end alignment performed on my car. They have an advertised price of $69.99. I agreed to this and once the car was on the rack, I was told the $69.99 was only to perform a 'toe' adjustment. There are three adjustments to be made when performing an alignment - caster, camber and toe. I was told that on my car, a '88 Caprice, the caster and camber adjustments would be done at the shop labor rate of $83/hr in addition to the $69.99 charge. Reason they gave was that my car uses shims to adjust caster and camber (true enough) and their price for alignment is only for cars which use a 'cam adjustment'.

Nobody else charges these extra charges, and last time I knew, and alignment is three adjustments and not one. I can see paying for shims as needed, but not additional labor to install (or remove) them.

Pep Boys, I want my money back. My car is no better off now than it was before.

Company: Pep Boys
Country: USA
State: Arizona
City: Mesa
Address: 1233 S. Country Club Dr
Phone: 4809641784

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