Spirit Airlines
Promotional email discount sent late and not honored

I have read other reviews and found 1 thing to be a FACT. The customer service is horrid. First line contacts are rude and supervisors reply in email with the same negative "Valued Customer" answer.

I asked them to take that description out. False advertising!

I was making reservations and once done, I received an email for a $25 roundtrip discount for each person. The email sale was for 24 hours. They send it 2 hours after it had begun.

I thought they would be great about it since I am a FF. They made up technical excuses (invalid because I am at Email Administrator), and would offer no help... None!

I don't need the $50 but they have NO customer service.

Really scares me to continue to fly with them after what I have been reading!

Company: Spirit Airlines
Country: USA

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