American Airlines
Next time I'll take the train

On October 10 I bought six plane tickets at $455.50 each for a total of $2,763.00. Just 5 days later I wanted to buy one more ticket, and found the price was $272.50. That would mean that five days earlier I paid $1,128.00 total over the current price. I contacted American Airlines and they said that after fees and penalties, instead of $1,128.00 I'd get back $408.00 in a travel voucher that I had one year to use on any American Airlines flight. I was disappointed, but thought that at least something was better than nothing. To add insult to injury, American Airlines then told me that I'd have to pay an additional $90 out of my pocket ($15 per ticket) to get the voucher. So to get a $408.00 voucher, I had to pay $90.00 cash. No WONDER the airlines are bankrupt. Apparently, they think that abusively fleecing the customer will make you want to fly with them again. Next time I'll take the train.

Company: American Airlines
Country: USA

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