Koons Tysons Corner Chevrolet
Services do not cover what was explained. Defective parts not replaced. Ripoff

I purchased a 2006 Trailblazer through the dealership. At the final purchase, I was charged for Gap Coverage and was told that they would also pay the deductable if anything should happen. This was explained to my wife and myself. I read the fine print and it explicitly said otherwise. I also bought the paint and dent coverage at that time. Since then (approx. 4 months) I had to return for service and I was told that the paint and dent coverage was only for manufacturer defects and did not cover anything else. Both of these show a total lack of knowledge on their part.

A defective battery had to be replaced as it was leaking. The engine compartment was not cleaned and as a result the power steering lines were corroded and rusted. I was told these will not be replaced even though the battery was defective.

Through all this, I have been to the dealership 5 times (of which 3 were a waste of time because when I showed up at the "scheduled" time I was told to come back because I wasn't on the schedule. I would never recommend them to anyone.

Company: Koons Tysons Corner Chevrolet
Country: USA
State: Virginia
City: Vienna
Address: 2000 Chain Bridge Road
Phone: 7033560400

  <     >