Town Square Ford
Dishonest

I called the dealer to make a service appointment for a Service Engine light that was on. They told me I could drop it off the folowing morning. When I took it in to drop it off, They asked if I wanted anything else, I said as long as it was in do the oil, rotate tires, she asked if I wanted new air filters and said the repair would run about $300. I said OK.

At 4:45 we went in to pick the vehicle up, I paid $313. I get in the van and the service engine light was on. I went in and talked to the servie manger. He pretty much told me it was my fault. His person did not write the check engine problem down on the service order. He said he can't work on it unless it is written down.

Since I do not fill out the repair order, I did not see how this was my fault. He said they can only work on things they are authorized to do. They told me several different stories. The mechanic didn't see it, they didn't know, I spoke to a different service writer when I made the appoinment, etc.

When I get back to work, I notice the hub caps are gone, (dealer rotated tire) also it was not $300 to fix the check engine light, that is just for rotate the tires and change the oil, it did not include fixing the light.

For the hubcaps they told us that they were on when we left so it is not their fault. But if they put them on wrong, then it is. They were the last people to put them on. They said they would replace them with used ones, but without any timeframe.

Still don't have them, in fact they were on when we left, so the told us they would but never gave them, but every time they are confronted they say they offered. So where are they? Also they are very observant, they notice hub caps on cars when they leave, but they don't notice "check engine light" on when it is in the shop.

They said, it goes off when it tries to reset, they said the machanic didn't see it, they said the machinic seen it but it wasn't on. So we are just really not sure, all we know is it was on when we dropped it off, and it was on as soon as we got it and it had never gone off since.

Then we are told we need to bring it back the nexy day.

When we went back the next day, they told us they could not work on it they were busy, we would need to drop it off for the day.

Then they call back two hours later and tell us to bring it in again.

They explained that they had a breakdown in their process and that the service writer failed to write down the item from the appointment log. But since the tech never seen the light on, in fact he insists it was never on, and since the hub caps were on when I pulled away. It is my fault and I am trying to get something I shouldn't. So I paid $313 to this dealer for an oil change and new filters $100 for new hubcaps, over $400

But I called three other dealerships and the highest quote I received so to repair the light is $150.

So beware they like to blame on you, they can't reproduce the problems, as seen in another report on here, and they like to accuse people of trying to rip them off, but remember they have your money.

Company: Town Square Ford
Country: USA
State: North Carolina
City: Lincolnton
Address: 1129 E Main Street
Phone: 7047358091

  <     >