CapitalOne Auto Finance
Car Repossessed, Lender Could Not Locate It and Never Returned Calls

On January 4 my 96 Infiniti was repossessed from Campbell Ca. I spoke to 5 different reps at Capital One Auto Finance within 3 days of the incident - each time being told they did not have the report yet and to call back. After receiving the notice that the car was taken per their request, I called the agency they indicated had the car. They did not. I received a Bridge Toll Violation in the mail fining me $50. Upon trying to contact Capital One over 68 times via telephone and letters from January 8th to February 10th - and never getting a live person again - just voicemail - my 47 messages to them have still gone unanswered.

The car was finally located in Sacramento and was sold 1/30/06. Capital One had sent correspondence since I moved 1 year ago but gave the repo agency my previous address - imagine that! The report was sent there, and not to me. (I had only $4500 to payoff the car too - had been with Capital One for over 6 years)

Company: CapitalOne Auto Finance
Country: USA
State: Texas
City: Plano
Address: 3905 Dallas Parkway
Phone: 8009460332

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