Carmax
Ripoff terrible mechanics, bad service and unprofessional managers

I purchased a Dodge Caravan from Caramax in 2003. I have taken it to the service department numerous times for the same repairs. They have replaced the same parts (radiator, water pump, etc.) several times.

The last time my vehicle was in for service was for a leak in the radiator. To my suprise, once I picked-up my van (with my four children 2,4, 6, & 10), it was smoking and it shut-off while driving to interstate 95. I immediately return the vehicle. The manager informed me they would look into the problem.

They told us it was the battery-that's not true-it still shuts off even with a new battery. My husband was driving down a hill, the van shut off. We returned it again. To make a long story short, the problem started on October 12 and today is February 2 and we still don't have our vehicle.

I have spoken with several manager and even the general manager.
I have written a letter to the president and have not received a response.
I have sent a letter to Consumer Affairs in November and I am still waiting for a response.

Company: Carmax
Country: USA
State: Maryland
City: White Marsh
Address: 10201 Philadelphia Road
Phone: 4109316500

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